Two passengers on Spirit Airlines wrote the company to complain about their delayed flight which caused them to miss a concert.
Baldanza (Spirit's CEO) supposedly told one of his staff in an email to handle the complaint and said, "we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny."
He then hit "reply to all" which included the couple's email address as well.
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